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No power? Is your street affected by planned network maintenance or upgrade works currently in progress? In spite of our ongoing preventive measures, some unplanned interruptions are beyond our control and cannot be avoided. If your meter's digital display is switched off and your street is not highlighted in the power cuts map, or if any of the phases of your three-phase connection is disconnected, you need to contact us to dispatch our technicians to resolve your difficulty. There is no need to contact us. This website uses cookies to improve your experience while you navigate through the website. So we’ve put together a handy guide to the key challenges: identifying whether you have a power cut, what to do if you really have one, and how to make sure you’re prepared for the next one. Cookies on the NIE Networks website At NIE Networks we use a small number of cookies on our website. To report a power cut or damage to electricity power lines or substations, call the new national Freephone number 105. What text do you have on your smart meter display? These cookies will be stored in your browser only with your consent. Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. Report a Power Cut or Emergency. However, there are instances when switching off your supply is necessary to allow our employees to safely carry out repairs, maintenance or upgrades to the network. Power cuts. These cookies will be stored in your browser only with your consent. Report a power cut, find out more about winter preparations and NIE's response to storms. However, you may visit Cookie Settings to provide controlled consent. We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. List of current and upcoming maintenance and development works that may affect your electricity service. Ask your authorised electrician or engineer to review your internal installation and the electrical power it requires and if necessary, apply to upgrade your electricity service to a higher load. are exceeding the maximum load allowed for your service. Report a Power Cut or Emergency. Any cookies that may not be particularly necessary for the website to function and is used specifically to collect user personal data via analytics, ads, other embedded contents are termed as non-necessary cookies. Enemalta binds itself to provide the necessary standby personnel and equipment at all times, to carry out repairs as quickly as possible, without putting the safety of our customers, the public and our employees at risk. Find out how to report a power cut or damage to our network. You can call 105 to report or get information about power cuts in your local area. Here’s a four-step guide to determine the cause of your power cut. Call our 24/7 customer support team on 8007 2224. UK Power Networks own and maintain the electricity cables in South East England, the East of England and London. You also have the option to opt-out of these cookies. All information provided through these channels is provided “as is” without warranty of any kind, express or implied, to the fullest extent possible under law. If the meter display is showing consumption readings only and no other words of warning, the cause of your power cut is definitely located in your property's internal installation. Power cuts can be a scary business, especially in the dark winter months. By clicking “Accept”, you consent to the use of ALL the cookies. Here are some tools to help you report a power cut or other technical difficulties. If you experience a power cut, simply call 105 for free. Credit meter customers. Preparing for a Power Cut. If there’s a serious immediate risk, you should call the emergency services too. These cookies do not store any personal information. You also have the option to opt-out of these cookies. But opting out of some of these cookies may have an effect on your browsing experience. Necessary cookies are absolutely essential for the website to function properly. 105 is the new nationwide number that will put you through to your local electricity network operator - the company that manages the cables, wires and substations that bring electricity into local homes and businesses. Enemalta invests in ongoing upgrades of its systems to maintain and enhance this level of flexibility. By clicking “Accept”, you consent to the use of ALL the cookies. In no event will we be liable to any party for any direct, indirect, incidental or consequential damages or losses whatsoever arising from access to or use of information from this website or the SMS/Email Notification Service, including, without limitation, damages for loss of profits, business interruption, or loss of information. To report your difficulty, call our 24/7 customer care team on 8007 2224 or use the online form below: This website uses cookies to improve your experience while you navigate through the website. It is mandatory to procure user consent prior to running these cookies on your website. We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. If you would like to report dangerous situations, such as shocking electrical equipment, kindly call our 24/7 Customer care team  on 8007 2224 immediately, so that we can send our technicians to provide assistance as quickly as possible. We will review it as soon as possible, and send you a notification number by SMS message on the contact number you gave us in your report. You can also call 105 if you spot damage to electricity power lines and substations that could put you, or someone else, in danger. You can still reach us on our existing emergency numbers shown below: © 2020 Scottish Power Ltd. All rights reserved. You can find out more about our cookies usage policy and how to change your privacy settings or continue if you are happy to receive all cookies on our website.

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